Reader’s Question:
What should I do when I can’t resolve a dispute with my insurance company in Reno, Nevada?
Stephen
Reno, NV
Many insurance policies include an “appraisal clause” which means that disputes between insurance company and policyholders must be arbitrated (where a neutral party decides the outcome of the dispute) and not litigated (decided in a court of law). Each party will hire an appraiser to look at the claim and proposed settlement figures. If the appraisers can’t come up to a resolution regarding a fair settlement of your claim, they will submit their differences to a neutral third appraiser (commonly known as an umpire), and a decision by any two of the three is usually binding upon all the parties.
Although arbitration is less formal and less costly than litigation, it is not free. Each side pays the cost of its appraiser and divides the cost of the third appraiser, if there is one. If the appraiser fees are higher to what you were looking for from a settlement offer, the process isn’t worth your time. Therefore, consumers should think about the difference between the settlement amount they are seeking and the amount offered to see if going through the process is financially worth it.
The arbitration process may take anywhere from a couple weeks to a couple months and may only be used in matters where damages are the only issue. If your Reno Nevada insurance company does not honor the arbitration decision, it is acting in bad faith and you may then take them to a court of law. This is the time that hiring an attorney is highly advisable.
Tags: auto insurance

